Vulnerability Triage as a Service
Your security team shouldn't spend most of its time reading invalid reports to find the 3 that actually matter. We handle triage with the same offensive technical judgment we use for penetration testing.
Vulnerability triage is costing you more than you think
Every report that reaches your bug bounty or VDP program requires analysis, reproduction and assessment. If your team takes 2-4 hours per report and you receive 50 a month, that's over 100 hours of specialized work —not counting the false positives, duplicates and out-of-scope reports that eat up time without creating any value. And if the report arrives over a weekend or during a holiday, the response window stretches out, damaging the researcher's experience and your reputation in the community. Outsourcing triage isn't losing control: it's getting your team's time back for what actually matters.
What our triage service covers
- Review and initial classification of every incoming report
- Technical reproduction of the vulnerability with real offensive judgment
- Impact validation: we confirm the flaw is exploitable and quantify the potential damage
- Justified dismissal of false positives, out-of-scope reports and duplicates
- CVSS 4.0 scoring and EPSS context for real prioritization
- Communication with the researcher on your behalf: fast, precise responses
- Integration with your tools: Jira, GitHub Issues, HackerOne, Bugcrowd, Intigriti or your own channel
- Periodic reports with program metrics and reporting trends
How we triage every report
- Intake and initial classification: We read the report, assess whether it's within the defined scope and categorize it by vulnerability type (IDOR, XSS, SQLi, business logic, etc.).
- Technical reproduction: We attempt to reproduce the attack in a controlled environment. We verify the payload works, that the impact is real and that the finding isn't already known.
- Impact validation: We assess what a real attacker could do with this vulnerability: data access, privilege escalation, financial impact, reputational damage.
- Scoring and prioritization: We assign CVSS 4.0 and check the EPSS score to contextualize the real probability of exploitation. The result isn't just a number: it's a prioritized recommendation.
- Researcher response: We draft the response on your behalf: confirmation, assessment, report status. We keep the relationship with the researcher professional and responsive.
- Handoff to your team: Validated reports reach your developers or remediation team with all the information they need: description, PoC, impact, CVSS and concrete recommendations.
What you get every cycle
- Processed report inbox: every report with status (valid / invalid / duplicate / out of scope) and technical justification
- Validated reports with PoC, CVSS 4.0, EPSS and remediation recommendations
- Log of communications with researchers
- Monthly report: report volume, validation rate, average response time, trends
- Real-time metrics dashboard (Google Sheets or integration with your tool)
Who we work with
- Companies with active bug bounty programs on HackerOne, Bugcrowd or Intigriti wanting to reduce their internal workload
- Companies with public or private Vulnerability Disclosure Programs without a dedicated triage team
- Overwhelmed AppSec teams with an unprocessed report backlog
- Companies that want to launch a bug bounty program but lack the in-house capacity to manage reports
- Startups and scale-ups with active disclosure programs but no CISO or full-time security team
- Companies that receive reports by email or informal channels and need a structured process
Frequently asked questions about vulnerability triage
Can you integrate with our current bug bounty platform (HackerOne, Bugcrowd, Intigriti)?
Yes. We work on the client's existing platforms without needing to switch tools. We also integrate with in-house channels: web forms, secured email, Jira, GitHub Issues or any ticketing system. The client keeps full visibility into the entire process.
What's the SLA for responding to a critical report?
For reports classified as critical, the maximum first-response time is 8 business hours and 24 hours on weekends. For high-severity reports, the SLA is 24 business hours. These parameters are configurable to fit your program's needs.
What happens if we disagree with your assessment of a report?
The client always has the final word. If there's disagreement over a report's assessment, we review it together, provide the technical evidence supporting our position and agree on the final classification. It's a collaborative service, not a black box.
How do you guarantee the confidentiality of reports?
We sign a specific NDA for the triage service before starting. All reports and their contents are strictly confidential. Access to reports is restricted to the technical team assigned to the client. We never share information about a client's vulnerabilities with third parties.
How much does external triage cost?
The cost depends on the estimated monthly report volume, the required SLA level and whether the service includes researcher communication. We work with fixed monthly rate models based on report volume. It's significantly cheaper than hiring an in-house triage analyst, and much more flexible.