Full-Service Bug Bounty Program Management
Launch or professionalize your bug bounty program without growing your team. We handle the design, the rules, researcher communication and full report triage.
A poorly managed bug bounty program does more harm than not having one
Bug bounty programs create value when reports are handled fast, with technical judgment and clear responses to researchers. When triage takes weeks, the best researchers abandon your program. When false positives pile up, your development team loses trust in the process. And when a critical vulnerability waits in the queue because no one is available to process it, risk grows silently. Running a program well takes time, technical expertise and constant availability. We do it for you.
What full bug bounty management includes
- Program design: scope, rules, vulnerability types, disclosure policy
- Platform setup (HackerOne, Bugcrowd, Intigriti) or in-house channel
- Bounty table definition: reward ranges by severity
- Full triage of every incoming report
- Researcher communication: confirmations, validations, rejections and payouts
- Duplicate management: identification and communication with the researchers involved
- Monthly reporting: program metrics, trends and recommendations
- Integration with your development teams for remediation of findings
Service phases
- Program design: We define with you the scope, participation rules, accepted vulnerability types, disclosure policy and reward table. A well-defined program gets better reports.
- Launch: We set up the intake channel (platform or in-house form), prepare the initial communications and coordinate a private or public launch based on your strategy.
- Ongoing operation: We triage every incoming report, communicate with researchers on your behalf and send validated reports to your development teams with everything they need to act.
- Reporting and optimization: Every month we deliver a report with program metrics and recommendations to improve it: expanding scope, adjusting bounties or tweaking the rules to attract better reports.
What you get
- A program designed and operational in 2-3 weeks
- Triage of every report with complete technical documentation
- Log of communications with researchers
- Validated reports ready for your developers to act on
- Monthly report with metrics and improvement recommendations
When this service makes sense
- Companies with a bug bounty program on HackerOne, Bugcrowd or Intigriti wanting to reduce their in-house team's load
- Companies without a dedicated security team wanting to launch a program for the first time
- Startups that need a bug bounty program to meet investor or enterprise client requirements
- Companies whose program is active but inactive because researchers don't trust the response times
- Companies migrating from an informal reporting channel to a structured program
Frequently asked questions about bug bounty management
Do you work on existing platforms or do I need to switch?
We work on any platform you already have: HackerOne, Bugcrowd, Intigriti, YesWeHack or in-house channels. There's no need to switch platform. If you don't have one yet, we recommend the best fit for your case and help with the initial setup.
What do researchers need to know about who manages the program?
You decide the level of transparency. We can operate on your behalf without researchers knowing there's an external provider, or we can mention that triage is handled by a specialized external security team. Both models are valid and common in the market.
How much does it cost to manage a bug bounty program externally?
The cost depends on the monthly report volume, the SLA level and whether the service includes the initial program design. It's significantly lower than hiring an in-house triage analyst, and more flexible because the cost scales with the program's actual volume.
Can you manage private bug bounty programs?
Yes. We manage both public programs (open to any researcher) and private ones (invite-only researchers). Private programs have different dynamics and require more active researcher community management, which we also cover.